Salesforce Lead management is distinct from Opportunity management although they are interrelated. I would like to get some real world data about Lead tracking with this survey question: You can also share your Lead Status values as a comment.
There are a growing number Salesforce books for configuring the system, but I have found the most helpful for implementations are more generic. There are also a few about the business value of salesforce automation, but these are the ones [...]
Your boss comes up to you and says the Sales organization is implementing Salesforce.com and gives you the standard two step methodology: Suck it up Get it done Below are some things to consider to add a bit more detail [...]